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Questionnaire template

Product and Service Feedback Questionnaire

Collects customer feedback on product quality, features, preferred contact channels and willingness to recommend.

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Questions in this template

First Impressions

  1. We appreciate you taking part. In around ten minutes you can tell us how our offering works for you and what we should change.

  2. How satisfied are you with the overall quality of our products and services?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. Which of these matter most to you about our offering? Select all that apply.

    Choose any that apply:

    • Quality
    • Price
    • Customer service
    • Features
    • Usability
    • Reliability

Features in Detail

  1. Please rate each aspect of the product.

    • How easy it is to use
    • What it lets you do
    • How it looks
    • How quickly it responds

    For each row: choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Very good

  2. What changes to the features would help you most?

    Open answer

Communication Preferences

  1. Which channels do you prefer for messages from us? Select all that apply.

    Choose any that apply:

    • Email
    • SMS
    • Phone call
    • In-app notifications
    • Social media
    • I prefer not to be contacted

  2. Is each of these statements true for you?

    • The emails I receive from you are informative.
    • I would welcome updates that go into more depth.
    • Your social media updates are timely.

    For each row: choose one:

    • Yes
    • Not sure
    • No
    • Does not apply

Wrapping Up

  1. On a scale from 0 to 10, how likely is it that you would recommend us to someone you know?

    A number from 0 to 10:

    • 0
    • 5
    • 10

  2. Any other comments or ideas for us?

    Open answer