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Questionnaire template

Post-Purchase Experience

Measures recent buyers' satisfaction with the product, delivery, packaging and customer service, and repurchase intent.

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Product · Pricing. All Product templates

Questions in this template

The Product

  1. Thank you for your order. These few questions about your purchase take only a few minutes and help us serve you better.

  2. Overall, how satisfied are you with the product you bought?

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  3. How satisfied are you with each of these aspects?

    • Quality
    • Value for money
    • Ease of use
    • Look and design

    For each row: choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  4. Which of these aspects are you most pleased with?

    Choose one:

    • Quality
    • Value for money
    • Ease of use
    • Look and design

  5. And which are you least pleased with?

    Choose one:

    • Quality
    • Value for money
    • Ease of use
    • Look and design

Delivery and Packaging

  1. Was there any problem with the delivery or the packaging?

    Choose one:

    • Yes
    • No

  2. What went wrong?

    Condition: Shown when a problem was reported

    Open answer

Customer Service

  1. Did you get in touch with our customer service about this purchase?

    Choose one:

    • Yes
    • No

  2. How would you rate our customer service on the following?

    Condition: Shown to customers who contacted us

    • Speed of response
    • Helpfulness
    • Knowledge of the product
    • Professionalism

    For each row: choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Excellent

  3. Briefly, how did that contact go?

    Condition: Shown to customers who contacted us

    Open answer

Final Thoughts

  1. How likely are you to buy from us again?

    Choose one from a list:

    • Very likely
    • Likely
    • Neutral
    • Unlikely
    • Very unlikely

  2. How likely are you to recommend the product to others?

    Choose one:

    • 1 - Very unlikely
    • 2
    • 3
    • 4
    • 5 - Very likely

  3. Is there anything else you would like to share with us?

    Open answer