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Questionnaire template

Platform User Experience

Measures users' views of an online platform's ease of use, navigation, features and support responsiveness.

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Business · Startup. All Business templates

Questions in this template

Finding Your Way Around

  1. Thanks for helping us improve. This survey asks how easy our platform is to use and how well our support works for you.

  2. Overall, how easy is the platform to use?

    Choose one:

    • Very easy
    • Easy
    • Neither easy nor difficult
    • Difficult
    • Very difficult

  3. How much do you agree with each statement?

    • I can find the information I need without trouble.
    • Moving around the platform feels natural.
    • Screens present content clearly.

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

Platform Features

  1. Which features do you like most? Select all that apply.

    Choose any that apply:

    • Guided tours
    • Search
    • Personal dashboard
    • Profile settings
    • Shopping cart

  2. What do you like about the features you chose?

    Condition: Shown when at least one feature was selected

    Open answer

  3. How satisfied are you with each of the following?

    • How fast pages load
    • Quality of images and videos
    • Range of products on offer
    • The checkout process

    For each row: choose one:

    • 1 - Not satisfied
    • 2
    • 3
    • 4
    • 5 - Highly satisfied

Customer Support

  1. Have you contacted our support team?

    Choose one:

    • Yes
    • No

  2. How quickly did the support team reply?

    Condition: Shown to users who contacted support

    Choose one:

    • Straight away
    • Within an hour
    • Within a day
    • After more than a day
    • I never got a reply

  3. What could our support team have done better?

    Condition: Shown to users who contacted support

    Open answer