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Questionnaire template

Pet Training Client Satisfaction

Measures pet owners' satisfaction with a training programme, willingness to recommend it, and desired service improvements.

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Other · Pets. All Other templates

Questions in this template

Getting Started

  1. Thank you for training with us. Your answers help us improve the programmes we offer to you and your pet.

  2. How did you first learn about our training services?

    Choose one:

    • Friend or colleague
    • Internet search
    • Social media
    • Recommended by a vet
    • Other

  3. How else did you learn about us?

    Condition: Shown when Other was chosen

    Open answer

  4. Which of our training services have you used?

    Choose any that apply:

    • Puppy training
    • Obedience training
    • Behaviour problem training
    • Agility training
    • Group classes
    • Private sessions

Your Training Experience

  1. How satisfied are you with each of the following?

    • Quality of the training
    • The trainer's professionalism
    • Results achieved with your pet

    For each row: choose one:

    • Very dissatisfied
    • Somewhat dissatisfied
    • Neutral
    • Somewhat satisfied
    • Very satisfied

  2. Would you recommend our training services to other pet owners?

    Choose one:

    • Yes
    • No

  3. What makes you hesitant to recommend us?

    Condition: Shown when the client would not recommend the service

    Open answer

Improvements

  1. Which of these changes would make you more satisfied with our services?

    Choose any that apply:

    • A wider choice of training programmes
    • More flexible scheduling
    • Different training methods
    • More consistent customer service
    • Lower prices

  2. Tell us more about the changes you selected (optional).

    Condition: Shown when at least one change was selected

    Open answer

  3. Is there anything else you would like to tell us about your experience?

    Open answer