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Questionnaire template

Pet Grooming Service Feedback

Pet owners rate booking, grooming quality, price and how their pet coped during and after a grooming visit.

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Other · Pets. All Other templates

Questions in this template

Finding Us and Booking

  1. Thank you for trusting us with your pet. Please tell us how the visit went for you and your pet so we can keep improving.

  2. How did you first find out about our grooming service?

    Choose one:

    • From a friend or family member
    • Online search
    • Social media
    • Printed advert
    • Other

  3. Where did you hear about us?

    Condition: Shown when Other was selected

    Open answer

  4. How easy was it to book the appointment?

    Choose one from a list:

    • Very difficult
    • Difficult
    • Neither easy nor difficult
    • Easy
    • Very easy

The Grooming Visit

  1. How satisfied were you with each of the following?

    • Friendliness of the staff
    • Cleanliness of the salon
    • Quality of the grooming
    • Price
    • Keeping to the agreed time

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. What could we change to make our service better?

    Open answer

  3. Would you recommend us to friends or family with pets?

    Choose one:

    • Yes
    • No
    • Maybe

Your Pet's Experience

  1. As far as you could tell, was your pet calm during the visit?

    Choose one:

    • Yes
    • No
    • Not sure

  2. What made you think your pet was uneasy?

    Condition: Shown when the pet did not seem calm

    Open answer

  3. Did you notice any of the following in your pet after the visit? Select all that apply.

    Choose any that apply:

    • Skin irritation or redness
    • Unusual behaviour
    • Signs of discomfort
    • Other
    • None

  4. Please describe what you noticed.

    Condition: Shown when a problem was reported

    Open answer

Coming Back

  1. Do you expect to bring your pet to us again?

    Choose one:

    • Yes
    • No
    • Maybe

  2. Is there anything else you would like to tell us? (optional)

    Open answer