Questionnaire template
Pet Boarding Satisfaction
Asks pet owners to rate a boarding stay, its individual services, their pet's condition afterwards and intent to rebook.
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Questions in this template
Your Overall Experience
Thank you for trusting us with your pet. Please tell us how the stay went so we can keep improving the care we give.
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Overall, how satisfied were you with your pet's stay?
Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
-
What did you value most about our service? (optional)
Open answer
Individual Services
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How satisfied were you with each of these?
- Feeding
- Cleanliness and hygiene
- Exercise and play
- Giving medication
- How quickly staff responded to you
- How friendly the staff were
For each row: choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
- Does not apply
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Which services would you like us to add or improve?
Choose any that apply:
- Longer play sessions
- Preparation of special diets
- Grooming
- Additional veterinary care
- Training
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What would you like to see for the services you selected? (optional)
Condition: Shown when at least one service was selected
Open answer
Your Pet After the Stay
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How was your pet's physical condition when you picked them up?
Choose one:
- Excellent
- Good
- Fair
- Poor
- Very poor
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Since coming home, have you noticed any of these changes in your pet?
Choose any that apply:
- More playful than usual
- Signs of stress or anxiety
- Unusually tired
- No noticeable change
Next Time
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Would you board your pet with us again?
Choose one:
- Yes
- No
- Not sure
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What makes you hesitant to book with us again?
Condition: Shown to those who answered No or Not sure
Open answer