Patient Care Experience (Patient 2)

Thank you for taking part. Please think about your most recent visit; your feedback helps us improve the care we provide.
Overall, how would you rate the care you received at your most recent visit?

Choose one:
- Excellent
- Very good
- Good
- Fair
- Poor
How satisfied were you with how long you waited before being seen?

Choose one:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
How clearly was your health condition explained to you?

Choose one:
- Extremely clearly
- Very clearly
- Moderately clearly
- Slightly clearly
- Not at all clearly

How would you rate the way the clinician who saw you communicated with you?

Choose one:
- Excellent
- Very good
- Good
- Fair
- Poor
How well did the clinician listen to what you had to say?

Choose one:
- Very well
- Well
- Moderately well
- Slightly
- Not at all
Were you involved as much as you wanted in decisions about your care?

Choose one:
- Yes
- Partly
- No
- I did not want to be involved
Is there anything else you would like to tell us about how staff communicated with you?

Open answer

Did you get enough support with follow-up care after your visit?

Choose one:
- Yes
- Not sure
- No
- No follow-up was needed
How likely are you to recommend our services to friends or family?

Choose one:
- Very likely
- Likely
- Neither likely nor unlikely
- Unlikely
- Very unlikely
Which new services or improvements would you most like us to offer?

Open answer
Rank these parts of our service by how much they matter to you (1 = most important).
- Quality of care
- Communication with clinicians
- Cleanliness
- Waiting times
- Support after the visit
For each row: choose one from a list:
- 1
- 2
- 3
- 4
- 5

Preview