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Questionnaire template

Parent Satisfaction with Childcare

Measures parents' satisfaction with childcare quality, staff, communication, facilities and safety, and likelihood to recommend.

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Other · Childcare. All Other templates

Questions in this template

Your Child's Care

  1. Thank you for taking a few minutes to tell us about your child's care. Please think about the past three months when answering.

  2. How old is your child?

    Choose one:

    • Under 1 year
    • 1-2 years
    • 3-4 years
    • 5 years or older

  3. On how many days a week does your child usually attend?

    A number from 1 to 7

  4. How long has your child been in our care?

    Choose one:

    • Less than 6 months
    • 6-12 months
    • 1-2 years
    • More than 2 years

Care and Staff

  1. How satisfied are you with each of the following?

    • The warmth and kindness of the carers
    • Attention to your child's individual needs
    • Learning and play activities
    • Meals and snacks
    • Nap and rest routines

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. How often does your child seem happy to go to childcare?

    Choose one:

    • Always
    • Usually
    • Sometimes
    • Rarely
    • Never

Communication

  1. How often do you receive updates about your child's day?

    Choose one:

    • Daily
    • Several times a week
    • Weekly
    • Less than once a week
    • Never

  2. Is the amount of information you receive about right?

    Choose one:

    • Too little
    • About right
    • Too much

  3. How would you like to receive updates? Select all that apply.

    Choose any that apply:

    • In person at drop-off or pick-up
    • Parent app
    • Email
    • Phone
    • Printed notes

Facilities and Safety

  1. How satisfied are you with each of the following?

    • Cleanliness
    • Indoor space
    • Outdoor play space
    • Security at the entrance
    • Safety and emergency procedures

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

Overall

  1. Overall, how satisfied are you with your child's childcare?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. How likely are you to recommend us to another parent?

    Choose one:

    • 0 - Not at all likely
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 - Extremely likely

  3. What is one thing we could do to improve your child's care?

    Open answer