Online Shopping Experience

How often do you buy things online?

Choose one:

• Daily
• Weekly
• Monthly
• Every few months
• Rarely

What do you usually buy online? Select all that apply.

Choose any that apply:

• Clothing and accessories
• Electronics
• Books and media
• Groceries
• Home and kitchen
• Other

What other kinds of products do you buy online?

Condition: Shown when 'Other' was selected

Open answer

How would you rate your shopping experience with us overall?

Choose one:

• 1 - Very poor
• 2 - Poor
• 3 - Average
• 4 - Good
• 5 - Excellent

Do the following statements describe our website?

• The site is easy to use
• Product descriptions are clear and correct
• Prices, including any extra costs, are clearly shown
• Policies such as returns and delivery terms are clearly explained
• Paying for an order goes smoothly

For each row: choose one:

• Yes
• Not sure
• No

How satisfied are you with how quickly your orders arrive?

Choose one from a list:

• Very dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very satisfied

Have you had any problems with a delivery from us? If so, please describe them.

Open answer

Have you ever been in touch with our customer support team?

Choose one:

• Yes
• No

How satisfied were you with our support team on each of these points?

Condition: Shown to customers who contacted support

• How quickly they replied
• How well they helped you

For each row: choose one:

• Very dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very satisfied