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Questionnaire template

Online Purchase Review

Captures customers' review of a recent online order: ordering ease, payment, delivery, product accuracy and overall verdict.

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Customer · Customer review. All Customer templates

Questions in this template

Your Purchase

  1. Thank you for your recent order. Please tell us how it went, from placing the order to receiving it, so we can keep improving our shop.

  2. What kind of product did you buy?

    Choose one:

    • Clothing and accessories
    • Electronics
    • Home and garden
    • Health and beauty
    • Books and media
    • Other

  3. Which device did you use to place the order?

    Choose one:

    • Computer
    • Phone
    • Tablet

  4. Was this your first order from us?

    Choose one:

    • Yes, my first order
    • No, I have ordered before

Placing Your Order

  1. How easy or difficult was each of these steps?

    • Finding the product you wanted
    • Completing checkout

    For each row: choose one:

    • Very difficult
    • Somewhat difficult
    • Neither easy nor difficult
    • Somewhat easy
    • Very easy

  2. Could you pay with the method you prefer?

    Choose one:

    • Yes
    • No

  3. Which payment method would you have liked to use?

    Condition: Shown when the preferred payment method was missing

    Open answer

Delivery and the Product

  1. When did your order arrive, compared with the date we gave you?

    Choose one:

    • Earlier than expected
    • On the expected date
    • Later than expected
    • It has not arrived yet

  2. About how many days late was it?

    Condition: Shown when the order arrived late

    A number from 1 to 60

  3. In what condition did your order arrive?

    Condition: Shown when the order has arrived

    Choose one:

    • In perfect condition
    • The packaging was damaged but the product was fine
    • The product itself was damaged

  4. Did the product match its description and photos on our website?

    Condition: Shown when the order has arrived

    Choose one:

    • Yes, fully
    • Partly
    • Not at all

  5. How was the product different from what you expected?

    Condition: Shown when the product did not fully match its description

    Open answer

Your Verdict

  1. Overall, how satisfied are you with this purchase?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How likely are you to order from us again?

    Choose one:

    • Very likely
    • Likely
    • Neutral
    • Unlikely
    • Very unlikely

  3. How likely are you to recommend our shop to a friend?

    A number from 0 to 10

  4. In a few sentences, how would you describe this purchase to another shopper?

    Open answer