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Questionnaire template

Nanny Service Feedback

Families' feedback on a nanny's quality of care, reliability and communication, and their plans to continue the service.

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Other · Childcare. All Other templates

Questions in this template

Your Care Arrangement

  1. Thank you for sharing your experience with your nanny. Your feedback helps us support our nannies and the families they work with.

  2. How many children does your nanny look after?

    A number from 1 to 10

  3. How old are the children? Select all that apply.

    Choose any that apply:

    • Under 1 year
    • 1-2 years
    • 3-5 years
    • 6-12 years
    • 13 years or older

  4. How long has your nanny been working with your family?

    Choose one:

    • Less than 3 months
    • 3-6 months
    • 6-12 months
    • More than a year

  5. About how many hours of care does your nanny provide each week?

    Choose one:

    • Under 10 hours
    • 10-19 hours
    • 20-29 hours
    • 30-39 hours
    • 40 hours or more

Quality of Care

  1. How much do you agree with each statement about your nanny?

    • My children are safe in their care
    • They plan engaging activities for my children
    • They keep to my children's daily routines
    • They provide healthy meals and snacks
    • My children enjoy their time with them

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

Reliability and Communication

  1. How much do you agree with each statement?

    • My nanny arrives on time
    • My nanny adapts when our schedule changes
    • My nanny tells me how the day went
    • My nanny respects our household rules

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  2. Have you raised a concern about your nanny with our service?

    Choose one:

    • Yes
    • No

  3. How well was your concern resolved?

    Condition: Shown when a concern was raised

    Choose one:

    • Fully resolved
    • Partly resolved
    • Not resolved
    • Still being handled

Overall

  1. Overall, how satisfied are you with our nanny service?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neither satisfied nor dissatisfied
    • Satisfied
    • Very satisfied

  2. Do you plan to continue using our service?

    Choose one:

    • Yes
    • No
    • Not sure

  3. What makes you unsure about, or unwilling to continue with, our service?

    Condition: Shown when not planning to continue or unsure

    Open answer

  4. Is there anything else you would like to tell us?

    Open answer