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Questionnaire template

Library Services Evaluation

Measures library users' service use, satisfaction, valued features of the space and likelihood to recommend the library.

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Questions in this template

Library Services

  1. We would like to hear how well the library serves you. Your answers will help us improve our services, spaces and resources.

  2. Which library service do you use most often?

    Choose one from a list:

    • Borrowing books
    • Online resources
    • Study rooms
    • Workshops and events
    • Research help
    • Other

  3. Which other service do you use most?

    Condition: Shown when Other is selected

    Open answer

  4. How satisfied are you with each of these services?

    • Help desk
    • Online resources
    • Availability of books and materials
    • Workshops and events
    • Quiet study rooms
    • Spaces for group study

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Have not used

Library Spaces

  1. Which of these features of the library matter most to you?

    Choose any that apply:

    • Quiet areas
    • Comfortable seating
    • Cleanliness
    • Power outlets
    • Accessibility
    • Online catalogue and portal

  2. Do the following statements describe the library?

    • There is enough space to study
    • The building is clean and well kept
    • The online portal is easy to use

    For each row: choose one:

    • Yes
    • Not sure
    • No

Helping Us Improve

  1. What could the library do better?

    Open answer

  2. How likely are you to recommend the library to a friend or colleague?

    A number from 0 to 10:

    • 0
    • 5
    • 10