Questionnaire template
Legal Services Client Feedback
Gathers client views on the legal matters handled, services used, service quality and additional services wanted from a legal practice.
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Questions in this template
Your Legal Matter
Thank you for agreeing to give us feedback. Your answers help us improve the legal support we provide.
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Which area of law does your matter mainly involve?
Choose one from a list:
- Family law
- Criminal law
- Civil litigation
- Corporate or commercial law
- Employment law
- Other
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Which other area of law does it involve?
Condition: Shown when Other is selected
Open answer
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Which of our services have you used so far?
Choose any that apply:
- Initial consultation
- Preparing and filing documents
- Representation in court
- Mediation
- Contract drafting
- Other
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Which other service did you use?
Condition: Shown when Other is selected
Open answer
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Do you have any comments on the services you used? (optional)
Condition: Shown when at least one service was selected
Open answer
Your Experience With Us
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How would you rate us on each of the following?
- Quality of the advice you received
- Speed of our response and work
- Professionalism of our staff
- How well we understood your situation
For each row: choose one:
- Very poor
- Poor
- Fair
- Good
- Excellent
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Would you recommend our practice to someone who needs legal help?
Choose one:
- Yes
- No
- Not sure
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What is the main reason for your answer? (optional)
Condition: Shown once the recommendation question is answered
Open answer
Suggestions
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What could we do to serve you better?
Open answer
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Which additional services would you like us to offer?
Choose any that apply:
- Legal advice for small businesses
- Immigration matters
- Divorce mediation
- Wills and estate planning