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Questionnaire template

IT Services and Equipment Feedback

Measures how employees use and rate IT services and equipment, recent problems and their resolution, and overall satisfaction.

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Human Resources · Employee questionnaires. All Human Resources templates

Questions in this template

How You Use IT

  1. Thank you for your time. Your answers show us how well our IT services and equipment support your work.

  2. How often do you use the company's IT services and equipment?

    Choose one:

    • Several times an hour
    • Daily
    • Weekly
    • Occasionally
    • Rarely

  3. How often do you use each of the following?

    • Computers
    • Printers
    • Software applications
    • IT support
    • The network

    For each row: choose one:

    • Never
    • Rarely
    • Occasionally
    • Often
    • Always

Services and Equipment

  1. Compared with a year ago, how much do you now depend on each of these?

    • Help desk
    • IT infrastructure
    • Printing
    • Network

    For each row: choose one:

    • More
    • About the same
    • Less

  2. Which of these services need improving? Select all that apply.

    Choose any that apply:

    • IT support
    • Internet connection
    • Hardware
    • Software
    • None

  3. What changes would you like to see in the services you selected?

    Condition: Only asked when at least one service was selected

    Open answer

Recent Problems

  1. Have you had a significant problem with IT or equipment recently?

    Choose one:

    • Yes
    • No

  2. What was the problem?

    Condition: Only asked when a recent problem was reported

    Open answer

  3. Has the problem been fixed?

    Condition: Only asked when a recent problem was reported

    Choose one:

    • Yes, fully
    • Partly
    • Not yet

  4. Were you satisfied with how it was handled?

    Condition: Only asked when the problem was at least partly fixed

    Choose one:

    • Yes
    • Not sure
    • No

Overall

  1. Overall, how satisfied are you with our IT services and equipment? (1 = Very dissatisfied, 5 = Very satisfied)

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  2. Do you have any other ideas or feedback for the IT team?

    Open answer