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Questionnaire template

Hotel Stay Satisfaction

Measures recent guests' satisfaction with hotel services, facility upkeep and staff, and their likelihood to recommend.

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Other · Satisfaction. All Other templates

Questions in this template

Your Stay

  1. Thank you for staying with us. Your answers to these questions help us make every guest's stay a better one.

  2. How many nights did you stay with us?

    Choose one from a list:

    • 1 night
    • 2-3 nights
    • 4-7 nights
    • More than 7 nights

  3. How satisfied were you with each of these services?

    • Concierge
    • Housekeeping
    • Room service
    • Leisure amenities such as the pool or spa

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Did not use

Hotel Facilities

  1. Which of these facilities did you use? Select all that apply.

    Choose any that apply:

    • Pool
    • Restaurant
    • Bar
    • Gym
    • Spa
    • None of these

  2. Was each of these areas clean and well kept?

    • Your room
    • Your bathroom
    • Pool area
    • Restaurant
    • Gym

    For each row: choose one:

    • Yes
    • Not sure
    • No
    • Did not use

Staff and Service

  1. When you asked for something or reported a problem, was it dealt with promptly?

    Choose one:

    • Yes
    • No
    • I made no requests

  2. Is there anything you would like to tell us about our staff or the service you received?

    Open answer

Overall

  1. How likely are you to recommend our hotel to a friend or colleague?

    A number from 0 to 10

  2. What is the main reason for the score you gave?

    Open answer

  3. What could we do to improve your next stay?

    Open answer