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Questionnaire template

Hotel Guest Feedback

Collects guest feedback on check-in, room quality, facilities, staff and likelihood to recommend the hotel.

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Other · Feedback forms. All Other templates

Questions in this template

Arrival and Check-in

  1. Thank you for choosing our hotel. We would be grateful for a few minutes of your time to tell us about your stay.

  2. Did your check-in go smoothly?

    Choose one:

    • Yes, completely
    • Partly
    • No

  3. What went wrong during check-in?

    Condition: Shown when check-in was not fully smooth

    Open answer

Your Room

  1. How would you rate your room on each of the following?

    • Cleanliness
    • Comfort
    • In-room amenities
    • View

    For each row: choose one:

    • Very poor
    • Poor
    • Neutral
    • Good
    • Very good

Hotel Facilities

  1. How satisfied were you with each facility?

    • Swimming pool
    • Gym
    • Spa
    • Restaurant
    • Bar
    • Meeting and conference rooms

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Did not use

  2. How important is each facility to you when choosing a hotel?

    • Swimming pool
    • Gym
    • Spa
    • Restaurant
    • Bar
    • Meeting and conference rooms

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

Our Staff

  1. How often were our staff courteous towards you?

    Choose one:

    • Always
    • Most of the time
    • Sometimes
    • Rarely
    • Never

  2. How often were our staff able to help you with what you needed?

    Choose one:

    • Always
    • Most of the time
    • Sometimes
    • Rarely
    • Never

  3. Did any member of staff do something that went beyond what you expected?

    Choose one:

    • Yes
    • No

  4. Please tell us what happened, so that we can recognise them.

    Condition: Shown when exceptional service was reported

    Open answer

Overall

  1. How likely are you to recommend our hotel to others?

    Choose one:

    • Very unlikely
    • Unlikely
    • Neutral
    • Likely
    • Very likely

  2. What could we have done to make your stay better?

    Open answer