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Questionnaire template

Hotel Guest Experience

Collects hotel guests' views on booking, facilities, staff and their stay overall after a recent visit.

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Customer · Customer feedback. All Customer templates

Questions in this template

Booking Your Stay

  1. Thank you for staying with us. Your feedback helps us make the hotel better for every guest.

  2. How would you rate the process of booking your stay?

    Choose one:

    • Excellent
    • Good
    • Average
    • Poor
    • Very poor

  3. Did you run into any problems while booking?

    Choose one:

    • Yes
    • No

  4. What problems did you have?

    Condition: Only when there were booking problems

    Open answer

Facilities

  1. How satisfied were you with each of the following?

    • Comfort of your room
    • Food and drink
    • Swimming pool
    • Spa
    • Gym

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied
    • Did not use

  2. How could we improve any of these facilities?

    Open answer

Our Staff

  1. Were our staff friendly?

    Choose one:

    • Yes
    • Somewhat
    • No

  2. Were our staff helpful?

    Choose one:

    • Yes
    • Somewhat
    • No

  3. Please tell us what happened in your dealings with staff that fell short.

    Condition: Only when staff were not fully friendly or helpful

    Open answer

Your Stay Overall

  1. What did you enjoy most about your stay?

    Open answer

  2. Overall, how satisfied were you with your stay?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied