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Questionnaire template

Hotel Booking Experience

Asks hotel guests how they booked, how the booking went, what their stay is for, and their stay dates and contact email.

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Business · Booking forms. All Business templates

Questions in this template

How You Booked

  1. Thank you for booking with us. Your answers help us improve how bookings work and prepare for your arrival.

  2. How did you book your room?

    Choose one:

    • Online
    • Phone
    • Travel agent
    • Email

  3. What made booking with us convenient? Select all that apply.

    Choose any that apply:

    • The website was easy to use
    • Phone staff were helpful
    • Emails were answered quickly
    • All the information I needed was available
    • None of these

  4. How would you rate each part of the booking process?

    • Ease of using the website
    • Speed of service
    • Clarity of the information given
    • Payment

    For each row: choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Very good
    • Not applicable

Your Upcoming Stay

  1. What is the main reason for your stay?

    Choose one:

    • Business
    • Leisure
    • Other

  2. What brings you to us?

    Condition: Shown when Other was chosen

    Open answer

  3. Is there anything we should arrange for you, such as accessibility needs or room preferences? (optional)

    Open answer

  4. Do you expect to use hotel facilities such as the restaurant, gym or spa?

    Choose one from a list:

    • Yes
    • No
    • Maybe

Your Details

  1. What is your gender?

    Choose one:

    • Female
    • Male
    • Another gender
    • Prefer not to say

  2. Arrival date

    Open answer

  3. Departure date (after your arrival date)

    Open answer

  4. Email address for booking updates

    Open answer