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Questionnaire template

Gym Satisfaction Survey

Measures members' satisfaction with gym staff, facilities, equipment, classes, value and communication, plus likelihood to recommend.

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Sports · Fitness. All Sports templates

Questions in this template

First Impressions

  1. Thank you for taking a few minutes to tell us how the gym is working for you. Your answers help us decide what to improve next.

  2. Do you feel welcome and at ease when you visit the gym?

    Choose one:

    • Yes
    • No

  3. On a scale from 1 (very poor) to 10 (excellent), how would you rate our staff on each of these?

    • Friendliness
    • Helpfulness

    For each row: choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

Facilities and Equipment

  1. How satisfied are you with how clean the gym is kept?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  2. Can you usually get the equipment you want during your workout?

    Choose one:

    • Yes
    • No

  3. How would you rate the range of equipment on offer?

    Choose one:

    • Excellent
    • Good
    • Fair
    • Poor
    • Very poor

  4. How would you rate each of these areas?

    • Overall layout
    • Changing rooms
    • Showers
    • Cardio area
    • Free weights area
    • Studio space for classes

    For each row: choose one:

    • Excellent
    • Good
    • Fair
    • Poor
    • Very poor

Services and Programmes

  1. How satisfied are you with the range of classes on the timetable?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  2. On a scale from 1 (very poor) to 10 (excellent), how would you rate our instructors on each of these?

    • Quality of instruction
    • Knowledge of fitness and technique

    For each row: choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

  3. Which of these do you take part in regularly?

    Choose any that apply:

    • Yoga
    • Pilates
    • Indoor cycling
    • Zumba
    • HIIT
    • Personal training
    • Other
    • None of these

  4. Which other programme do you take part in?

    Condition: Only when Other was selected

    Open answer

Membership and Communication

  1. How would you rate your membership in terms of value for money?

    Choose one:

    • Excellent
    • Good
    • Fair
    • Poor
    • Very poor

  2. How well do our messages keep you informed about gym news, events and offers?

    Choose one:

    • Very well
    • Fairly well
    • Not very well
    • Not at all well

  3. How would you like to receive updates from us?

    Choose any that apply:

    • Email
    • SMS
    • Social media
    • App notifications
    • Other

  4. Which other way would you like to hear from us?

    Condition: Only when Other was selected

    Open answer

Final Thoughts

  1. How likely are you to recommend the gym to a friend, from 0 (not at all likely) to 10 (extremely likely)?

    A number from 0 to 10

  2. What improvements or new services would you most like to see? (optional)

    Open answer

  3. Is there anything else you would like to tell us about your time at the gym? (optional)

    Open answer