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Questionnaire template

Gym Member Experience Survey

Measures gym members' satisfaction with facilities, equipment, classes, membership value and customer service.

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Sports · Fitness. All Sports templates

Questions in this template

Your Overall Experience

  1. Thank you for helping us improve the gym. These questions cover the facilities, classes and service you get as a member.

  2. Overall, how satisfied are you with the gym?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  3. Which parts of the gym do you use regularly?

    Choose any that apply:

    • Cardio machines
    • Weights and strength area
    • Group classes
    • Personal training
    • Pool
    • Sauna or spa

  4. What is the main reason you come to the gym?

    Choose one from a list:

    • Lose weight
    • Build muscle
    • General fitness
    • Socialising
    • Stress relief
    • Something else

  5. How clean do you find the gym and changing areas?

    Choose one:

    • Very clean
    • Mostly clean
    • Acceptable
    • Somewhat dirty
    • Very dirty

Equipment and Classes

  1. How would you rate the condition and quality of the equipment, from 1 (very poor) to 10 (excellent)?

    Choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

  2. How often do you go to group classes?

    Choose one:

    • Daily
    • 3-4 times a week
    • 1-2 times a week
    • Less than once a week
    • Never

  3. Which classes do you get the most out of?

    Condition: Only for members who attend classes

    Choose any that apply:

    • Yoga
    • Pilates
    • Indoor cycling
    • HIIT
    • Dance fitness
    • Strength classes

  4. What could we change about the equipment or the class programme? (optional)

    Open answer

Membership and Service

  1. How would you rate your membership in terms of value for money?

    Choose one:

    • Excellent
    • Good
    • Fair
    • Poor
    • Very poor

  2. How satisfied are you with the help you get from front-desk and member services staff?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  3. Have you had a problem with your membership, such as billing, access or cancellation?

    Choose one:

    • Yes
    • No

  4. What happened, and was it resolved?

    Condition: Only for members who reported a problem

    Open answer

  5. How likely are you to recommend the gym to a friend or colleague?

    Choose one:

    • Very likely
    • Likely
    • Neither likely nor unlikely
    • Unlikely
    • Very unlikely