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Questionnaire template

General Enquiry Form

Collects who is enquiring, what about, how urgent it is and how to reply, so enquiries reach the right team.

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Other · Enquiry forms. All Other templates

Questions in this template

About You

  1. Send us your question using this form and the right person will get back to you. It takes about two minutes.

  2. Your name

    Open answer

  3. Which best describes you?

    Choose one:

    • Existing customer
    • Prospective customer
    • Supplier or partner
    • Journalist
    • Job seeker
    • Other

  4. Please describe your connection with us.

    Condition: Shown when Other was chosen

    Open answer

  5. Organisation you represent, if any (optional)

    Open answer

Your Enquiry

  1. What is your enquiry about?

    Choose one from a list:

    • Products and services
    • Prices and quotes
    • Orders and delivery
    • Account and billing
    • Technical help
    • Partnerships
    • Jobs
    • Something else

  2. Please tell us what you would like to know.

    Open answer

  3. How soon do you need a reply?

    Choose one:

    • No rush
    • Within a week
    • Within two working days
    • Today if possible

How to Reach You

  1. How would you like us to reply?

    Choose one:

    • Email
    • Phone
    • Either

  2. Your email address

    Condition: Shown when a reply by email is acceptable

    Open answer

  3. Your phone number

    Condition: Shown when a call is acceptable

    Open answer

  4. When is the best time to call you?

    Condition: Shown when a call is acceptable

    Choose any that apply:

    • Morning
    • Afternoon
    • Evening

Final Details

  1. How did you find out about us?

    Choose one:

    • Search engine
    • Social media
    • Recommendation
    • Advertising
    • Event
    • Other

  2. May we send you occasional news and offers?

    Choose one:

    • Yes
    • No