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Questionnaire template

Event Satisfaction

Measures attendees' satisfaction with an event's organisation, venue, programme and speakers, and their intent to return.

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Customer · Customer review. All Customer templates

Questions in this template

Your Attendance

  1. Thank you for joining us. Please take a few minutes to tell us how the event went for you, so we can plan an even better one next time.

  2. How did you hear about the event? Select all that apply.

    Choose any that apply:

    • Email
    • Social media
    • Our website
    • A colleague or friend
    • Other

  3. Where else did you hear about it?

    Condition: Shown when 'Other' was selected

    Open answer

  4. Was this your first time at one of our events?

    Choose one:

    • Yes, first time
    • No, I have attended before

Organisation and Venue

  1. How would you rate each of the following?

    • Registration process
    • Information sent before the event
    • The venue
    • Ease of getting to and around the venue
    • Food and drinks
    • Running to schedule

    For each row: choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  2. How did you find the length of the event?

    Choose one:

    • Too short
    • About right
    • Too long

  3. Did anything about the venue or arrangements cause you difficulty? If so, please describe it.

    Open answer

Programme and Speakers

  1. How satisfied were you with each of the following?

    • Relevance of the content to you
    • Quality of the speakers
    • Variety of sessions
    • Chances to meet other attendees

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. Which part of the programme was most valuable to you, and why?

    Open answer

  3. Was there a topic or type of session you expected but did not find?

    Choose one:

    • Yes
    • No

  4. What would you like us to include next time?

    Condition: Shown when something was missing

    Open answer

Overall

  1. Overall, how satisfied were you with the event?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. Would you come to a future edition of this event?

    Choose one:

    • Definitely yes
    • Probably yes
    • Not sure
    • Probably not
    • Definitely not

  3. How likely are you to recommend this event to a friend or colleague?

    A number from 0 to 10

  4. Do you have any other suggestions for us?

    Open answer