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Questionnaire template

Equipment Loan Service Feedback

Asks borrowers of loaned equipment how it performed, whether problems arose and how the loan service could improve.

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Questions in this template

About Your Loan

  1. Thank you for borrowing equipment from us. This survey takes around five minutes and will help us improve the loan service.

  2. Was this the first time you used our equipment loan service?

    Choose one:

    • Yes
    • No

  3. What kind of equipment did you borrow?

    Choose one from a list:

    • Laptop or tablet
    • Camera or video equipment
    • Audio equipment
    • Projector or display
    • Tools
    • Sports or outdoor equipment
    • Other

  4. What equipment did you borrow?

    Condition: Shown when Other is selected

    Open answer

Using the Equipment

  1. How would you rate the equipment on each of these?

    • Ease of use
    • Performance
    • Reliability
    • Comfort

    For each row: choose one:

    • Poor
    • Fair
    • Good
    • Very good
    • Excellent

  2. Did anything go wrong with the equipment while you had it?

    Choose one:

    • Yes
    • No

  3. What went wrong?

    Condition: Shown when a problem was reported

    Open answer

Your Feedback

  1. Which features of the equipment would you like us to improve, or what would you like added?

    Open answer

  2. Would you suggest our loan service to a friend or colleague who needs equipment?

    Choose one:

    • Yes
    • No

Contact

  1. May we contact you about your feedback?

    Choose one:

    • Yes
    • No

  2. What email address should we use?

    Condition: Shown when contact is agreed

    Open answer