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Questionnaire template

Enterprise Customer Experience

Measures customers' satisfaction with a large organisation, obstacles faced and how its service changed over the past year.

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Corporate · Professional. All Corporate templates

Questions in this template

Your Overall Experience

  1. Thank you for taking part. Your candid answers help us find where we can serve you better, and responses are reviewed only in aggregate.

  2. How satisfied are you with each of these aspects of working with us?

    • Quality of products and services
    • Customer support
    • Pricing
    • On-time delivery
    • How problems are resolved

    For each row: choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  3. Which of these difficulties have you run into when dealing with us? Select all that apply.

    Choose any that apply:

    • Quality problems
    • Slow responses
    • High costs
    • Poor communication
    • Something else
    • No difficulties

  4. What other difficulty did you experience?

    Condition: Shown when 'Something else' was selected

    Open answer

  5. What changes would most improve your experience with us?

    Open answer

How Our Service Has Changed

  1. Over the past year, how has each of the following changed?

    • Product quality
    • Communication with customers
    • Response times
    • Relevance of what we offer
    • Customer service overall

    For each row: choose one:

    • Improved
    • Stayed the same
    • Got worse

  2. How do you prefer to communicate with us?

    Choose one from a list:

    • Email
    • Phone
    • In-person meetings
    • Live chat
    • Social media
    • Other

  3. Which other way of communicating do you prefer?

    Condition: Shown when 'Other' was selected

    Open answer

Your Future Needs

  1. Which new features or services would you like us to offer?

    Open answer

Final Thoughts

  1. How would you rate your dealings with us overall?

    Choose one:

    • Very poor
    • Poor
    • Neutral
    • Good
    • Excellent

  2. Would you recommend us to others?

    Choose one:

    • Yes
    • No

  3. Do you have any last comments or suggestions?

    Open answer