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Questionnaire template

Data Services Customer Survey

Asks customers of a data provider about usage, data quality, products used and future data needs.

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Questions in this template

Using Our Data Services

  1. Thank you for taking part. Your answers show us how well our data products meet your needs and where to improve them.

  2. How often do you use our data services?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely

  3. Which aspect of our data services is most valuable to you?

    Choose one:

    • Data quality
    • Data security
    • Range of data available
    • Ease of use of the interface
    • Customer support

Data Quality and Use

  1. How would you rate the data we provide on each of these?

    • Accuracy
    • Timeliness
    • Completeness

    For each row: choose one:

    • Poor
    • Below average
    • Average
    • Above average
    • Excellent

  2. How, if at all, has our data helped you make decisions?

    Open answer

Products and Future Needs

  1. Which of our data products do you use?

    Choose any that apply:

    • Data monitoring
    • Data analysis
    • Data visualisation
    • Data management
    • None of these

  2. How could we improve the products you use? (optional)

    Condition: Shown when at least one product is used

    Open answer

  3. Is there a data product or service you would like us to offer?

    Open answer