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Questionnaire template

Customer Support Feedback

Captures customers' satisfaction with a recent support contact, strengths, improvement areas and what they value in support.

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Other · Feedback forms. All Other templates

Questions in this template

Your Recent Experience

  1. Thank you for taking about five minutes to tell us about your most recent contact with our support team. Your answers help us improve the help we give.

  2. Overall, how satisfied were you with the support you received?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  3. How would you rate each of the following?

    • The accuracy and usefulness of the information you got
    • How quickly we replied
    • The professionalism of our staff
    • How your question or problem was resolved

    For each row: choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

What Worked and What Did Not

  1. What did you particularly like about the support you received?

    Open answer

  2. What could we have done better?

    Open answer

  3. In which areas do we most need to improve? Select all that apply.

    Choose any that apply:

    • Response time
    • Quality of information
    • Staff conduct
    • How problems are resolved
    • Other

  4. Which other area should we improve?

    Condition: Shown when Other is selected

    Open answer

What Matters to You

  1. Which qualities matter most to you in customer support? Select all that apply.

    Choose any that apply:

    • Professionalism
    • Empathy
    • Knowledge
    • Responsiveness
    • Getting the problem solved