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Questionnaire template

Customer Service Feedback

Customers rate their latest service experience, improvement areas, interest in new offerings and likelihood to recommend.

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Questions in this template

Your Recent Experience

  1. Thank you for sharing your views. Your answers help us understand what we do well and where we should do better.

  2. Overall, how satisfied were you with your most recent experience with us?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. How would you rate each of these aspects of our service?

    • Speed of service
    • Quality of service
    • Staff professionalism
    • Ease of getting in touch
    • Value for money

    For each row: choose one:

    • 1 - Very poor
    • 2 - Poor
    • 3 - Fair
    • 4 - Good
    • 5 - Excellent

  4. Which areas, if any, should we improve? Select all that apply.

    Choose any that apply:

    • Speed of service
    • Staff knowledge
    • Clear communication
    • Value for money
    • Nothing needs improving

  5. Please tell us more about the areas you selected.

    Condition: Shown when at least one area was selected

    Open answer

Your Needs

  1. Would you be interested in any of these possible new services?

    • Extended support hours
    • Online self-service
    • One-to-one consultations

    For each row: choose one:

    • Yes
    • Not sure
    • No

  2. Can you describe a time when our service helped you reach a goal?

    Open answer

Your Overall Impression

  1. How much do you agree with each statement about our company?

    • The company is trustworthy
    • Its services are innovative
    • Its customer support is dependable

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neither agree nor disagree
    • Agree
    • Strongly agree

  2. How likely are you to recommend our services to a friend or colleague?

    A number from 0 to 10

  3. Is there anything else you would like to tell us?

    Open answer