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Questionnaire template

Customer Satisfaction

Measures customers' use of a product, liked features, reliability and fit, problems met, recommendation and basic demographics.

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Customer · Customer experience. All Customer templates

Questions in this template

Using Our Product

  1. Thank you for taking part. We would like to know how satisfied you are with our product and where we can do better.

  2. How frequently do you use our product?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely

  3. What do you like best about our product? Select all that apply.

    Choose any that apply:

    • Design
    • Functionality
    • Ease of use
    • Price
    • Customer service

Problems and Frustrations

  1. How much do you agree with each statement?

    • The product works dependably
    • The product does everything I need it to
    • I frequently run into problems with the product

    For each row: choose one:

    • Strongly disagree
    • Disagree
    • Neutral
    • Agree
    • Strongly agree

  2. Please describe any problems you have had with the product.

    Open answer

Looking Ahead

  1. Would you recommend this product to people close to you?

    Choose one:

    • Yes
    • No

  2. What would you like to see added or changed in future versions?

    Open answer

About You

  1. What is your gender?

    Choose one:

    • Female
    • Male
    • Another gender
    • Prefer not to say

  2. How old are you?

    A number from 16 to 100