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Questionnaire template

Customer Satisfaction (CSAT)

Short CSAT survey measuring satisfaction with a recent interaction and the satisfaction and importance of service aspects.

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Customer · Customer feedback. All Customer templates

Questions in this template

Your Latest Experience

  1. Thank you for taking part. Your answers help us improve our service for every customer.

  2. How satisfied were you with our service the last time you dealt with us?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. What are the main reasons for your rating?

    Open answer

Service Aspects

  1. How satisfied are you with each of these?

    • Timeliness
    • Accuracy
    • Customer support
    • Clarity of information
    • Ease of access

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How important is each of these to you?

    • Timeliness
    • Accuracy
    • Customer support
    • Clarity of information
    • Ease of access

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

Improvements

  1. What could we do better, if anything?

    Open answer

You and Our Services

  1. How long have you been a customer?

    Choose one:

    • Under 6 months
    • 6-12 months
    • 1-2 years
    • 2-5 years
    • Over 5 years

  2. Would you recommend us to other people?

    Choose one:

    • Yes
    • Maybe
    • No

Anything Else

  1. Is there anything else you would like to raise with us, such as a comment, question or concern?

    Open answer