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Questionnaire template

Customer Review

Collects customers' overall rating, importance versus performance of key aspects, competitor comparison and wanted improvements.

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Customer · Customer review. All Customer templates

Questions in this template

Your Overall Experience

  1. Thanks for agreeing to review our service. Your answers show us where we are doing well and where we need to do better.

  2. How would you rate our service overall?

    Choose one:

    • 1 - Very poor
    • 2 - Poor
    • 3 - Average
    • 4 - Good
    • 5 - Excellent

  3. How satisfied are you with the quality of what we provide?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

  4. When choosing a provider like us, how important is each of the following to you?

    • Customer service
    • Product quality
    • Price
    • Delivery time

    For each row: choose one:

    • Not at all important
    • Slightly important
    • Moderately important
    • Very important
    • Extremely important

  5. How well do we perform on each of the following?

    • Customer service
    • Product quality
    • Price
    • Delivery time

    For each row: choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  6. How likely are you to recommend us to someone you know?

    Choose one:

    • Very likely
    • Likely
    • Neutral
    • Unlikely
    • Very unlikely

A Closer Look

  1. What led you to choose us? Select all that apply.

    Choose any that apply:

    • A recommendation
    • Price
    • Quality
    • Customer service
    • Other

  2. What other reason led you to choose us?

    Condition: Shown when 'Other' was selected

    Open answer

  3. Have you run into any problems or concerns while using our service? Please describe them.

    Open answer

  4. How frequently do you use our service?

    Choose one from a list:

    • Daily
    • Weekly
    • Monthly
    • Rarely
    • This was my first time

What We Offer

  1. Thinking of the products or services you have used, how would you rate each of these qualities?

    • Ease of use
    • Value for money
    • How long it lasts

    For each row: choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 - Excellent

  2. Compared with similar providers you have used, how do we do on each of these?

    • Customer service
    • Product quality
    • Availability
    • Price

    For each row: choose one:

    • Better
    • About the same
    • Worse
    • No basis to compare

  3. Which new features or services would you like us to add?

    Open answer

Final Thoughts

  1. Is there anything else you would like to tell us?

    Open answer

  2. Would you like to take part in future surveys or feedback sessions?

    Choose one:

    • Yes
    • No

  3. May we get in touch with you to discuss your answers?

    Choose one:

    • Yes
    • No