Customer Relationship Survey

Overall, how satisfied are you with our services?

Choose one:

• 1 - Very dissatisfied
• 2
• 3
• 4
• 5 - Very satisfied

How would you rate us on each of the following?

• Staff expertise
• Delivering on time
• Clear communication
• Resolving problems

For each row: choose one:

• 1 - Very poor
• 2
• 3
• 4
• 5 - Very good

What could we do to improve our services?

Open answer

How would you rate our customer support?

• Speed of response
• Helpfulness

For each row: choose one:

• Very poor
• Poor
• Average
• Good
• Very good

What do you value most about our product or service? Select all that apply.

Choose any that apply:

• Ease of use
• Reliability
• Range of functions
• Price
• Something else

What else do you value?

Condition: Shown when 'Something else' was selected

Open answer

Rank these attributes from 1 (most important to you) to 4 (least important). Use each rank once.

• Ease of use
• Reliability
• Range of functions
• Price

For each row: choose one from a list:

• 1
• 2
• 3
• 4

How likely are you to recommend us to others?

Choose one:

• 1 - Very unlikely
• 2
• 3
• 4
• 5 - Very likely

Do you expect to keep using our services?

Choose one:

• Definitely yes
• Probably yes
• Undecided
• Probably not
• Definitely not

What are the main reasons behind your answer?

Condition: Shown once the previous question is answered

Open answer

How old are you?

A number from 16 to 99

What is your gender?

Choose one:

• Female
• Male
• Non-binary
• Prefer not to say

Which best describes your current work situation?

Choose one:

• Employed full time
• Employed part time
• Self-employed
• Student
• Retired
• Not currently working
• Other

Is there anything else you would like to tell us?

Open answer