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Questionnaire template

Customer Experience Survey

Measures customer satisfaction, valued aspects, feature quality, contact preferences and likelihood to recommend.

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Questions in this template

Your Overall Experience

  1. Thank you for helping us improve. This survey takes about ten minutes and covers your experience with what we offer.

  2. Overall, how satisfied are you with the quality of what we provide?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. What do you value most about our products and services? Select all that apply.

    Choose any that apply:

    • Quality
    • Price
    • Customer service
    • Features
    • Usability
    • Reliability

Specific Features

  1. How would you rate each of these?

    • Ease of use
    • Functionality
    • Visual design
    • Speed and performance

    For each row: choose one:

    • Very poor
    • Poor
    • Fair
    • Good
    • Very good

  2. How could we make these features better?

    Open answer

Staying in Touch

  1. How would you like to hear from us? Select all that apply.

    Choose any that apply:

    • Email
    • SMS
    • Phone call
    • In-app notifications
    • Social media
    • I prefer not to be contacted

  2. Does each of these describe your view?

    • Our emails give me useful information.
    • I would like more detailed updates.
    • Our social media posts arrive in good time.

    For each row: choose one:

    • Yes
    • Not sure
    • No
    • Does not apply

Final Thoughts

  1. How likely are you to recommend us to a friend or colleague?

    A number from 0 to 10:

    • 0
    • 5
    • 10

  2. Is there anything else you would like to share with us?

    Open answer