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Questionnaire template

Customer Experience Review

Measures customers' overall experience, quality, importance versus performance of key aspects, and comparison with competitors.

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Customer · Customer experience. All Customer templates

Questions in this template

Your Overall Experience

  1. Thanks for reviewing your experience with us. Your answers help us decide what to improve first.

  2. Overall, how would you rate your experience with us?

    Choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Excellent

  3. How satisfied are you with the quality of what you received from us?

    Choose one:

    • Very satisfied
    • Satisfied
    • Neither satisfied nor dissatisfied
    • Dissatisfied
    • Very dissatisfied

  4. How important is each of these to you when choosing a provider?

    • Customer service
    • Product quality
    • Price
    • Speed of delivery

    For each row: choose one:

    • 1 - Not at all important
    • 2
    • 3
    • 4
    • 5 - Extremely important

  5. How well do we perform on each of these?

    • Customer service
    • Product quality
    • Price
    • Speed of delivery

    For each row: choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Excellent

  6. How likely are you to recommend us to someone you know?

    Choose one:

    • Very likely
    • Likely
    • Neither likely nor unlikely
    • Unlikely
    • Very unlikely

How You Use Us

  1. What led you to choose us? Select all that apply.

    Choose any that apply:

    • A recommendation
    • Price
    • Quality
    • Customer service
    • Something else

  2. What else led you to choose us?

    Condition: Shown when 'Something else' was selected

    Open answer

  3. Have you run into any problems or concerns while using our service? If so, please describe them.

    Open answer

  4. How often do you use our service?

    Choose one from a list:

    • Daily
    • Weekly
    • Monthly
    • Less often
    • This was my first time

Rating What We Offer

  1. On a scale from 1 to 10, how would you rate what you have used from us on each of the following?

    • Ease of use
    • Value for money
    • Durability

    For each row: choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 - Excellent

  2. Compared with similar providers you have used, how do we do on each of these?

    • Customer service
    • Product quality
    • Availability
    • Price

    For each row: choose one:

    • Better
    • About the same
    • Worse
    • Cannot compare

  3. Which new features or services would you like us to add?

    Open answer

Before You Go

  1. Is there anything else you would like to tell us?

    Open answer

  2. Would you like to take part in future surveys or feedback sessions?

    Choose one:

    • Yes
    • No

  3. May we get in touch with you to discuss your answers?

    Choose one:

    • Yes
    • No