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Questionnaire template

Customer Experience Feedback (Customer feedback)

Asks customers to rate their latest interaction, staff, features and products, and to suggest improvements.

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Customer · Customer feedback. All Customer templates

Questions in this template

Your Recent Experience

  1. Thank you for sharing your views with us. The survey takes only a few minutes and helps us improve the experience we offer.

  2. How satisfied were you with your most recent experience with us?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. How would you rate the quality of the service you received?

    Choose one from a list:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  4. Was your request dealt with quickly enough?

    Choose one:

    • Yes
    • Not sure
    • No

  5. How would you rate your dealings with our staff?

    Choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  6. Would you recommend us to other people?

    Choose one:

    • Yes
    • Not sure
    • No

Your Needs

  1. How satisfied are you with each of the following? (1 = Not at all satisfied, 10 = Completely satisfied)

    • Ease of use
    • Reliability
    • Range of choice
    • Price
    • Customer support

    For each row: choose one:

    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10

  2. What could we do to improve our service?

    Open answer

Our Products

  1. How well do our products meet your needs?

    Choose one:

    • Completely
    • Mostly
    • Partly
    • Not at all
    • I have not used your products

  2. What would make our products more useful to you?

    Condition: Shown to customers who have used the products

    Open answer