Customer Experience Feedback (Contact forms)

Which of our services do you use most?

Choose one from a list:

• Our core product
• Online account or app
• Customer support
• Delivery and installation
• Advice or consulting
• Other

Which other service do you use most?

Condition: Shown when Other was chosen

Open answer

What do you value most about our services?

Choose any that apply:

• Ease of use
• Reliability
• Speed
• Value for money
• Helpful staff

Can you describe a time when our service made a real difference for you?

Open answer

On a scale from 1 to 10, how satisfied are you with each of the following?

• Ease of use
• Quality of service
• Response time
• Pricing
• Customer support

For each row: choose one:

• 1 - Extremely dissatisfied
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10 - Extremely satisfied

If you could change one thing about our services, what would it be?

Open answer

Would you recommend our services to others?

Choose one:

• Yes
• Maybe
• No

Do you have any other comments or suggestions for us?

Open answer

How long have you been a customer?

Choose one:

• Less than 6 months
• 6 to 12 months
• 1 to 3 years
• More than 3 years

How often do you use our services?

Choose one:

• Daily
• Weekly
• Monthly
• Rarely

What is your gender?

Choose one:

• Female
• Male
• Non-binary
• Prefer not to say