Course Enrolment Experience

Have you ever enrolled in one of our courses?

Choose one:

• Yes
• No

How did you enrol?

Condition: Shown to people who have enrolled

Choose one:

• Online portal
• Email
• In person
• Phone

How easy was it to complete your enrolment?

Condition: Shown to people who have enrolled

Choose one:

• Very straightforward
• Fairly straightforward
• Neutral
• Fairly complicated
• Very complicated

How would you rate each part of the enrolment process?

Condition: Shown to people who have enrolled

• How quickly your enrolment was processed
• How clear the instructions were
• How easy the online portal was to use
• Help from staff

For each row: choose one:

• Very poor
• Poor
• Fair
• Good
• Excellent

Which parts of enrolment most need improving? Select all that apply.

Condition: Shown to people who have enrolled

Choose any that apply:

• Processing speed
• Instructions
• Online portal
• Help from staff
• Nothing needs improving

What changes would you recommend for the parts you selected?

Condition: Shown when at least one area needs improving

Open answer

Do you have any other comments about how we handle enrolment?

Open answer

What is your gender?

Choose one:

• Female
• Male
• Another gender
• Prefer not to say

What is your age?

A number from 14 to 100

Which of these best describes your current situation?

Choose one:

• Student
• Employed full time
• Employed part time
• Retired
• Other

Please describe your current situation.

Condition: Shown when Other is selected

Open answer