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Questionnaire template

Community Services Feedback

Measures residents' use of and satisfaction with community services, information sources and desired future provision.

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Nonprofit · Community. All Nonprofit templates

Questions in this template

Using Community Services

  1. Thank you for taking part. Your views help us decide how to improve the services we provide to the community.

  2. How often do you use community services?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely
    • Never

  3. Which services do you use most often? Select all that apply.

    Condition: Only for residents who use services

    Choose any that apply:

    • Health services
    • Education services
    • Sports facilities
    • Parks and green spaces
    • Community centres
    • Police and fire services

Service Quality

  1. How satisfied are you with each of these aspects of our services?

    Condition: Only for residents who use services

    • Quality of the facilities
    • How quickly enquiries or concerns are answered
    • How staff treat you
    • Availability of services

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Staying Informed

  1. Where do you usually hear about our services?

    Choose one from a list:

    • Email
    • Community newsletter
    • Social media
    • Word of mouth
    • Other

  2. Where else do you hear about our services?

    Condition: Only when Other was chosen

    Open answer

Future Provision

  1. Should we offer more, the same, or less of each of these services?

    • Health services
    • Education services
    • Sports facilities
    • Parks and green spaces

    For each row: choose one:

    • More
    • Keep the same
    • Less
    • No opinion

  2. What ideas do you have for improving our community services?

    Open answer