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Questionnaire template

Client Service Satisfaction

Measures clients' satisfaction, usage, reasons for choice, support quality and update preferences for a professional service.

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Corporate · Professional. All Corporate templates

Questions in this template

Your Experience with Our Services

  1. Thank you for taking a few minutes to share your views. Your answers help us improve how we serve you.

  2. Overall, how satisfied are you with our services?

    Choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  3. How often do you use our services?

    Choose one from a list:

    • Daily
    • Weekly
    • Monthly
    • Less often than monthly
    • This is my first time

  4. How would you rate each of these aspects of our services?

    • Quality of the work
    • Speed of delivery
    • Customer support
    • Availability of resources

    For each row: choose one:

    • 1 - Very poor
    • 2
    • 3
    • 4
    • 5 - Very good

  5. Why do you choose our services? Select all that apply.

    Choose any that apply:

    • Quality
    • Price
    • Convenience
    • Someone recommended us
    • Another reason

  6. What other reason led you to choose us?

    Condition: Shown when 'Another reason' was selected

    Open answer

Your Feedback

  1. How likely is it that you would suggest us to friends or colleagues?

    Choose one:

    • Very unlikely
    • Unlikely
    • Neutral
    • Likely
    • Very likely

  2. How much do you agree with each statement?

    • The services meet my needs
    • The services are easy to use
    • Customer service responds quickly and helpfully
    • Prices are fair for what I receive

    For each row: choose one:

    • 1 - Strongly disagree
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10 - Strongly agree

  3. Which improvements or new features would you like us to add?

    Open answer

  4. How would you like to hear from us about news and updates? Select all that apply.

    Choose any that apply:

    • Email
    • SMS
    • Phone call
    • Social media

  5. Is there anything else you would like to tell us?

    Open answer

A Few Final Questions

  1. How satisfied are you with our customer support in each respect?

    • How quickly they respond
    • Professionalism
    • Knowledge

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How would you rate the value you get for the price you pay?

    Choose one:

    • Excellent
    • Good
    • Fair
    • Poor

  3. What is your gender?

    Choose one:

    • Female
    • Male
    • Non-binary
    • Prefer not to say

  4. How recently have you made use of our services?

    Choose one:

    • Within the past week
    • Within the past month
    • One to six months ago
    • More than six months ago

  5. Rank these attributes from 1 (most important to you) to 5 (least important). Use each rank once.

    • Quality
    • Price
    • Speed
    • Customer support
    • Ease of use

    For each row: choose one from a list:

    • 1
    • 2
    • 3
    • 4
    • 5