Questionnaire template
Client Service Feedback (Evaluation forms)
Measures business clients' satisfaction with a client-service team, its impact on their operations and their intent to stay.
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Questions in this template
First Contact
Thank you for sharing your view of our client services. Your feedback helps us serve your business better.
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How did you first get in touch with our client services team?
Choose one:
- Phone
- Social media
- Website
- In person
- Other
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How else did you get in touch?
Condition: Shown when 'Other' was chosen
Open answer
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How satisfied were you with that first conversation with our team?
Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
Service Experience
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How satisfied are you with each of these aspects of our service?
- Responsiveness
- Professionalism
- Knowledge and expertise
For each row: choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
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Which experiences most shaped the ratings you just gave? (optional)
Open answer
Impact on Your Business
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Has working with us had a positive effect on your business?
Choose one:
- Yes
- No
- Too early to tell
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In what ways has our service affected how your business runs?
Condition: Shown when the client could judge the impact
Open answer
Improvements
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What is the one thing our client services team should do better?
Open answer
Looking Ahead
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Do you expect to keep using our services?
Choose one:
- Definitely
- Probably
- Not sure
- Probably not
- Definitely not
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What would make you more likely to continue working with us?
Condition: Shown when the client is unsure or unlikely to continue
Open answer
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Is there anything else you would like to tell us about our client services?
Open answer