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Questionnaire template

Client Satisfaction Review

Asks clients to rate services used, report problems and support experience, and say whether they would recommend the firm.

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Business · Startup. All Business templates

Questions in this template

Working with Us

  1. Thank you for taking a few minutes to review our work together. Your answers shape how we serve you.

  2. Which of our service lines have you worked with us on? Select all that apply.

    Choose any that apply:

    • Consulting
    • Implementation
    • Training
    • Ongoing support

  3. How satisfied are you with each of these?

    • Communication
    • Meeting deadlines
    • Professionalism
    • Solving problems

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  4. Describe a time when our work particularly pleased you. (optional)

    Open answer

  5. Describe a time when our work let you down. (optional)

    Open answer

Problems and Support

  1. Which kinds of problems have you had with our service? Select all that apply.

    Choose any that apply:

    • Billing
    • Technical
    • Customer service
    • Other
    • No issues

  2. Did you ask our support team for help with these problems?

    Condition: Shown when a problem was reported

    Choose one:

    • Yes
    • No

  3. How satisfied were you with the help you got?

    Condition: Shown when support was contacted

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Looking Ahead

  1. How likely are you to recommend us to a colleague or friend?

    Choose one:

    • Very unlikely
    • Unlikely
    • Neither likely nor unlikely
    • Likely
    • Very likely

  2. What matters most to you when choosing a provider like us? Select all that apply.

    Choose any that apply:

    • Quality of service
    • Price
    • Customer service
    • Reputation

  3. How could we serve you better? (optional)

    Open answer