Questionnaire template
Client Project Feedback
Measures clients' satisfaction with a completed project, requirement understanding, communication and likelihood to rehire.
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Customer · Customer feedback. All Customer templates
Questions in this template
The Project
Thank you for working with us. Your views on the project we have just finished will help us run future projects better.
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Overall, how satisfied are you with the results of the project?
Choose one:
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
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How well did our team understand what you needed?
Choose one:
- 1 - Not at all
- 2 - Slightly
- 3 - Moderately
- 4 - Very well
- 5 - Extremely well
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Which parts of our service were most valuable to you? Select all that apply.
Choose any that apply:
- The initial consultation
- Quality of the work
- Client service
- Speed of delivery
- Support after delivery
- None stood out
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Where do you think we could improve?
Open answer
Communication
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How much do you agree with each statement about communication during the project?
- The team replied to my questions quickly
- Communication was clear
- I received regular progress updates
For each row: choose one:
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
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How would you rate our communication over the whole project?
Choose one:
- Excellent
- Good
- Fair
- Poor
- Very poor
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Any comments on how we communicated? (optional)
Open answer
Working Together Again
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How likely are you to choose us for a future project?
Choose one:
- Definitely would
- Probably would
- Not sure
- Probably would not
- Definitely would not
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What could we change to make you more likely to work with us again?
Open answer