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Questionnaire template

Business Services Customer Feedback

Measures business customers' use of and satisfaction with commercial services, problems, wanted additions and outcomes.

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Corporate. All Corporate templates

Questions in this template

Your Service Needs

  1. Thank you for taking a few minutes to tell us about your experience. Your answers help us shape the services we offer to businesses like yours.

  2. Which of our services do you mainly use?

    Choose one from a list:

    • Marketing
    • Sales
    • Customer support
    • IT services
    • Financial services
    • Other

  3. Which service is that?

    Condition: Shown when 'Other' was selected

    Open answer

  4. Overall, what is your rating of the quality of our services?

    Choose one:

    • Very poor
    • Poor
    • Average
    • Good
    • Excellent

  5. How often do you use our services?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Every few months
    • Once a year or less

Satisfaction with Our Service

  1. How satisfied are you with each of the following?

    • Customer service
    • Technical support
    • Cost
    • Availability
    • Reliability
    • Ease of use

    For each row: choose one:

    • 1 - Very dissatisfied
    • 2
    • 3
    • 4
    • 5 - Very satisfied

  2. Which of these problems have you had with our services? Select all that apply.

    Choose any that apply:

    • Poor customer service
    • High cost
    • Technical issues
    • Limited availability
    • Unreliable service
    • Hard to use
    • No problems

  3. Please describe the problems you selected.

    Condition: Shown when at least one problem was selected

    Open answer

  4. How likely is it that you would suggest us to a colleague?

    A number from 0 to 10

Improving What We Offer

  1. Which new services would you like us to add? Select all that apply.

    Choose any that apply:

    • Advanced analytics
    • AI and machine learning
    • Extended customer support
    • Business consulting
    • Something else

  2. What other service would you like?

    Condition: Shown when 'Something else' was selected

    Open answer

  3. How could we improve the services you use today?

    Open answer

  4. If we made each of these changes, how would it affect how much you use our services?

    • Lower prices
    • Quicker responses
    • A wider choice of services
    • A better user interface
    • More training and support

    For each row: choose one:

    • I would use them more
    • No change
    • I would use them less

Your Experience in Detail

  1. Tell us about a time our service went beyond or fell short of what you expected.

    Open answer

  2. What results has your business achieved with our services?

    Open answer

About You and Your Company

  1. What is your role?

    Choose one from a list:

    • Manager
    • Director
    • Executive
    • Specialist
    • Analyst
    • Other

  2. Please describe your role.

    Condition: Shown when 'Other' was selected

    Open answer

  3. Which industry is your company in?

    Choose one from a list:

    • Technology
    • Finance
    • Healthcare
    • Retail
    • Manufacturing
    • Other

  4. Which industry is that?

    Condition: Shown when 'Other' was selected

    Open answer

  5. How many people work at your company?

    Choose one from a list:

    • 1-50
    • 51-200
    • 201-500
    • 501-1,000
    • More than 1,000