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Questionnaire template

Business Service Review

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Customer · Customer review. All Customer templates

Questions in this template

First Contact

Thank you for working with us. Please tell us how our service team performed so we can keep improving.
How did you first contact our service team?

Choose one:
- Phone
- Email
- In person
- Online chat
How satisfied were you with that first contact?

Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied

Quality of Service

On a scale of 1 to 10, how would you rate our service on each of these?
- How quickly staff responded
- How professional staff were
- Time taken to resolve your request
- How clearly we communicated
- How knowledgeable staff were
For each row: choose one:
- 1 - Poor
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10 - Excellent
Which of these impressed you most?

Choose one:
- Responsiveness
- Professionalism
- Resolution time
- Clear communication
- Knowledge
What made it stand out?

Condition: Only when an aspect was chosen

Open answer

Overall Satisfaction

Overall, how satisfied are you with our service?

Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
What is the one thing you would most like us to change about our service, and why?

Open answer

About You and Your Business

What is your gender?

Choose one:
- Female
- Male
- Non-binary
- Prefer not to say
Which sector does your business operate in?

Choose one from a list:
- Agriculture
- Retail
- E-commerce
- Manufacturing
- Other
Which sector is that?

Condition: Only when the sector is Other

Open answer
In which city is your business based?

Open answer