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Questionnaire template

Business Client Feedback

Gathers business clients' ratings of service quality, timeliness, responsiveness and professionalism, and their likelihood to recommend.

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Customer · Customer feedback. All Customer templates

Questions in this template

Working Together

  1. We appreciate working with you. Please spare a few minutes to tell us how our services are meeting your business needs.

  2. Overall, how would you rate your experience of our services?

    Choose one:

    • Excellent
    • Good
    • Average
    • Below average
    • Poor

  3. What do you value most about working with us?

    Open answer

Our Performance

  1. How would you rate us in each of these areas?

    • Quality of work
    • Meeting deadlines
    • Responsiveness to your requests
    • Professionalism

    For each row: choose one:

    • Poor
    • Below average
    • Average
    • Good
    • Excellent

Where We Can Improve

  1. What could we change to make working with us better for your business?

    Open answer

About Your Account

  1. Which of our services does your business use? Select all that apply.

    Choose any that apply:

    • Consulting
    • Implementation
    • Ongoing support
    • Training
    • Other

  2. Which other services do you use?

    Condition: Shown when 'Other' was selected

    Open answer

  3. How likely are you to recommend us to another business?

    A number from 0 to 10