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Questionnaire template

Booking Experience Feedback

Asks recent customers how easy booking was, what drives their booking choices and which parts of the process to improve.

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Other · Enquiry forms. All Other templates

Questions in this template

Making Your Booking

  1. Thank you for booking with us. A few short questions about how the booking went will help us make it easier next time.

  2. How satisfied were you with how easy it was to complete your booking?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  3. Did you run into any problems while booking?

    Choose one:

    • Yes
    • No

  4. What problems did you run into?

    Condition: Shown when problems were reported

    Open answer

What Matters to You

  1. Which of these matter to you when deciding where to book? Select all that apply.

    Choose any that apply:

    • Price
    • Availability
    • Location
    • Cancellation and refund terms
    • Reviews and ratings

  2. Would you like to receive a confirmation straight away once a booking is made?

    Choose one:

    • Yes
    • No
    • No preference

Where We Can Improve

  1. How satisfied were you with each part of the booking process?

    • Finding the information I needed
    • Paying for the booking
    • Help from customer service
    • The range of options available

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. If you could change one thing about how booking works, what would you change, and why?

    Open answer