Questionnaire template
Banking Services Feedback
Gauges bank customers' use of and satisfaction with services, their mobile app use and the new services they want.
Preview
Customer · Customer review. All Customer templates
Questions in this template
Services You Use
Thank you for sharing your views. They help us decide how to improve our banking services.
-
Which of our services have you used in the past 12 months? Select all that apply.
Choose any that apply:
- Current account
- Savings account
- Credit card
- Loan
- Online banking
- Mobile banking
-
How satisfied are you with each of the following?
- How easy our services are to use
- How quickly customer service responds
- How convenient our branches and cash machines are
- How secure your transactions feel
- The interest rates we offer
For each row: choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
- Not applicable
Digital Banking
-
How often do you use our mobile banking app?
Choose one:
- Regularly
- Occasionally
- Never
-
How satisfied are you with the mobile banking app?
Condition: Only for app users
Choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
Suggestions
-
If we could change just one thing to improve your banking with us, what should it be?
Open answer
-
Which new services would you like us to offer? Select all that apply.
Choose any that apply:
- Digital wallet
- Investment advice
- Business banking
- Budgeting tool
- None of these
-
Any comments on the services you selected?
Condition: Only when a new service was selected
Open answer
About You
-
What is your gender?
Choose one:
- Female
- Male
- Non-binary
- Prefer not to say
-
For how many years have you banked with us?
A number from 0 to 80