Questionnaire template
Bank Customer Satisfaction
Measures why customers chose a bank, their satisfaction with core services and their likelihood to recommend it.
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Customer · Customer feedback. All Customer templates
Questions in this template
Choosing Our Bank
Thank you for taking part. Your views help us improve the banking services we provide.
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What was the main reason you chose our bank?
Choose one:
- Interest rates
- Nearby branch
- Online banking
- Reputation
- Recommended by friends or family
- Other
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What was your reason?
Condition: Only when the reason is Other
Open answer
Your Experience with Our Services
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How satisfied are you with each of the following?
- Opening your account
- How easy online banking is to use
- Being able to reach customer service
- How clearly our fees are explained
For each row: choose one:
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
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If you were unhappy with any of these, what went wrong and how could we do better?
Open answer
Further Feedback
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If you have had a particularly good experience with us, please tell us about it.
Open answer
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If you have had a bad experience with us, please tell us about it.
Open answer
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How likely are you to recommend our bank to friends or family?
Choose one:
- 1 - Very unlikely
- 2 - Unlikely
- 3 - Neutral
- 4 - Likely
- 5 - Very likely
About You
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Which age group are you in?
Choose one:
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or over
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What is your gender?
Choose one:
- Female
- Male
- Non-binary
- Prefer not to say
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What is the highest level of education you have completed?
Choose one:
- Below high school
- High school
- Vocational qualification
- Bachelor's degree
- Master's degree
- Doctorate
- Prefer not to say