Appointment Booking Experience

How easy was it to book your appointment online?

Choose one from a list:

• Extremely easy
• Very easy
• Somewhat easy
• Not very easy
• Not at all easy

Which of these problems did you run into while booking? Select all that apply.

Choose any that apply:

• Pages were slow to load
• Could not find a suitable date or time
• Trouble signing in or creating an account
• The service I wanted was not offered
• Other
• No problems

What other problem did you have?

Condition: Shown when another problem was selected

Open answer

Would you like to be able to book appointments in a way other than online?

Choose one:

• Yes
• No

Which ways of booking would you like to have? Select all that apply.

Condition: Shown when another booking method is wanted

Choose any that apply:

• Phone
• Email
• In person

How would you rate the clarity of the messages we sent you about your appointment?

Choose one:

• Excellent
• Good
• Fair
• Poor
• Very poor

Anything you would like to add about our messages? (optional)

Open answer

Did each of the following happen?

• I got a confirmation soon after booking
• I was told about any change to my appointment in good time
• Messages about changes gave me the information I needed
• I got a reminder before my appointment

For each row: choose one:

• Yes
• Not sure
• No
• Not applicable

How satisfied are you with each of these? (1 = very dissatisfied, 10 = very satisfied)

• Making the booking
• Information about our services
• How promptly we kept you informed

For each row: choose one:

• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

What could we do to make booking appointments better? (optional)

Open answer