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Animal Shelter Services Feedback

Yearly feedback from shelter visitors, volunteers and adopters on the environment, adoption process and future programmes.

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Questions in this template

Your Contact with the Shelter

  1. Each year we ask the people who know our shelter best how we are doing. Your answers help us decide what to improve next.

  2. How often do you visit or volunteer at the shelter?

    Choose one:

    • Daily
    • Weekly
    • Monthly
    • Rarely
    • Never

  3. Which animals have you spent time with at the shelter? Select all that apply.

    Condition: Only for people who visit the shelter

    Choose any that apply:

    • Dogs
    • Cats
    • Rabbits
    • Birds
    • Hamsters or other small rodents
    • Reptiles
    • Other

  4. Which other animals?

    Condition: Shown when Other was selected

    Open answer

The Shelter Environment

  1. How would you rate the shelter on each of the following?

    Condition: Only for people who visit the shelter

    • Cleanliness
    • Friendliness of staff
    • Supplies on hand for the animals
    • Health and condition of the animals
    • Your experience overall

    For each row: choose one:

    • 1 - Poor
    • 2 - Below average
    • 3 - Average
    • 4 - Good
    • 5 - Excellent

Adoption and Other Services

  1. Have you adopted an animal from the shelter?

    Choose one:

    • Yes
    • No

  2. Thinking about your adoption, was each of the following true?

    Condition: Only for people who have adopted

    • The process was straightforward
    • We were told honestly about the animal's background
    • Help was available after the adoption
    • We got enough guidance on caring for the animal

    For each row: choose one:

    • Yes
    • Not sure
    • No

  3. How could we improve adoptions or any of our other services?

    Open answer

Future Involvement

  1. How likely are you to take part in shelter activities or programmes in the future?

    Choose one:

    • Definitely will
    • Probably will
    • Might or might not
    • Probably will not
    • Definitely will not

  2. If we offered the following, which would interest you? Select all that apply.

    Choose any that apply:

    • Fostering animals at home
    • Animal training workshops
    • Community outreach
    • Fundraising events
    • Talks about animal care
    • None of these

  3. What draws you to the activities you chose? (optional)

    Condition: Shown when at least one activity was selected

    Open answer