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Questionnaire template

After-School Programme Satisfaction

Measures parents' satisfaction with an after-school programme's safety, activities, staff and communication.

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Other · Childcare. All Other templates

Questions in this template

General Experience

  1. Thank you for taking part. We would like to know how well our after-school programme is working for your child and your family.

  2. How often does your child come to the programme?

    Choose one:

    • Every school day
    • Two or three days a week
    • One day a week
    • Occasionally

  3. Overall, how satisfied are you with the programme?

    Choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Safety and Setting

  1. How satisfied are you with each of the following?

    • How clean the building and rooms are
    • The safety measures in place
    • How easy the facility is to get into and around
    • How welcoming the setting is to all children

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Activities

  1. Which activities has your child taken part in? Select all that apply.

    Choose any that apply:

    • Arts and crafts
    • Sports and games
    • Reading club
    • Science club
    • Homework help

  2. How helpful has each activity been for your child?

    Condition: Shown once at least one activity is selected

    • Arts and crafts
    • Sports and games
    • Reading club
    • Science club
    • Homework help

    For each row: choose one:

    • Not helpful
    • Slightly helpful
    • Moderately helpful
    • Very helpful
    • Did not take part

  3. Would you like the programme to offer activities it does not currently have?

    Choose one:

    • Yes
    • No
    • Not sure

  4. Which activities would you like to see added?

    Condition: Shown when Yes is selected

    Open answer

Programme Staff

  1. How satisfied are you with the staff on each of these points?

    • Professional conduct
    • Friendliness and approachability
    • Speed of response to your questions or concerns
    • Skill in looking after children

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

Communication and Feedback

  1. How satisfied are you with the way the programme keeps in touch with you?

    • How often we contact you
    • How clear our messages are
    • How we respond to your feedback and concerns

    For each row: choose one:

    • Very dissatisfied
    • Dissatisfied
    • Neutral
    • Satisfied
    • Very satisfied

  2. How could we communicate better with parents and guardians?

    Open answer